Frequently Asked Questions

Our silhouettes are intentionally designed with a relaxed, fluid drape to celebrate the modern muse. We recommend checking our detailed Size Guide on each product page for exact measurements. If you are between sizes and prefer a more tailored look, we suggest sizing down.

To ensure our small-batch collections reach you as swiftly as possible, our fulfillment system processes orders immediately. Therefore, adjustments or cancellations can only be made within 1 hour of purchase. Please contact our support team urgently at support@pinktwo9.com with your order number.

We offer secure, tracked shipping on all orders. Standard domestic processing takes 1-3 business days, and delivery typically takes 5-7 business days depending on your location. Standard shipping fees apply at checkout, and we offer complimentary shipping on orders above a specified threshold.

Once your order leaves our boutique warehouse, you will automatically receive a shipping confirmation email containing your tracking number and a direct link to follow your parcel’s journey in real time.

We want you to love your PinkTwo9 statements. We accept return requests for unworn, unwashed items with original tags still attached within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item arrived defective. For hygiene reasons, certain delicate or intimate items are final sale.

Once your return is received and passes our quality control inspection, your refund will be processed back to your original payment method within 5-7 business days. Your financial institution may require additional processing time to reflect the transaction.

Absolutely. Financial data security is our top priority. Our platform complies with strict international e-commerce standards, utilizing a 256-bit encrypted SSL checkout to ensure that your credentials and transaction details remain entirely private and secure.